Terms of Service

Effective October 13, 2026

These Terms of Service ("Terms") are an agreement between The Vidar Group LLC ("The Vidar Group", "we", "us") and the organization that uses VOS ("Customer", "you"). They govern access to and use of VOS (the "Service") and this website. If you accept these Terms on behalf of an organization, you confirm you have authority to bind it. If Customer has signed an order form or master agreement with us, that document controls where it differs from these Terms.

1. The Service

VOS is an operations platform that brings inventory, purchasing, production planning, monitoring, billing and AI agents into one system. We will provide the Service as described in your order form and our documentation, and may improve and change it over time. We will not materially reduce the core functionality of a paid plan during its term.

2. Accounts

You are responsible for your users, for keeping credentials secure, and for all activity under your accounts. Tell us promptly if you believe an account has been compromised.

3. Your data

You own the data you and your users put into the Service ("Customer Data"). You grant us a limited right to host, process and transmit Customer Data only as needed to provide, secure and support the Service, and as described in our Privacy Policy. You are responsible for having the rights to the Customer Data you provide. On termination, you may export Customer Data for 30 days, after which we may delete it.

4. AI agents and outputs

The Service includes AI agents that can analyze Customer Data, generate content such as plans, forecasts and draft orders, and take actions you configure. AI output can be incomplete or wrong. You are responsible for reviewing outputs and for the actions you approve or allow agents to take on your behalf, including orders placed with suppliers and messages sent to third parties. You can limit what agents may do without approval.

5. Acceptable use

You agree not to:

• Use the Service in violation of law or the rights of others.
• Upload malicious code or attempt to break, probe or overload the Service.
• Access the Service to build a competing product, or reverse engineer it except as law allows.
• Resell or provide the Service to third parties except as your order form permits.
• Use the Service to store or process sensitive data it is not designed for, such as payment card numbers or health records, unless we agree in writing.

6. Fees and payment

Fees are set out in your order form or plan. Unless stated otherwise, fees are billed in advance, charged through our payment processor, and non-refundable. Subscriptions renew for the same term unless either party cancels before renewal. You are responsible for applicable taxes. We may suspend the Service for amounts more than 30 days overdue after giving you notice.

7. Third-party services

The Service can connect to third-party products, such as suppliers' systems, email, payment and hosting providers. Your use of those products is governed by their terms, and we are not responsible for them.

8. Confidentiality

Each party will protect the other's non-public business information with reasonable care, use it only to perform under these Terms, and share it only with people who need to know it and are bound to protect it.

9. Intellectual property

We own the Service, including its software, design and documentation. Except for the rights granted in these Terms, no rights are transferred. If you send us feedback, we may use it without obligation to you.

10. Early features

We may offer features labeled preview, beta or early access. They are provided as is, may change or be withdrawn, and are excluded from any service commitments.

11. Warranties and disclaimers

Except as expressly stated in your order form, the Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service or AI output will be uninterrupted, error free or accurate.

12. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each party's total liability arising out of these Terms will not exceed the fees paid or payable by Customer for the Service in the twelve months before the claim. These limits do not apply to Customer's payment obligations or to a party's indemnity obligations.

13. Indemnity

We will defend you against third-party claims that the Service infringes their intellectual property, and pay resulting damages finally awarded. You will defend us against third-party claims arising from Customer Data or your use of the Service in breach of these Terms.

14. Term and termination

These Terms apply while you use the Service. Either party may terminate for a material breach not cured within 30 days of written notice. Sections that by their nature should survive, including data, confidentiality, disclaimers, limits of liability and indemnity, survive termination.

15. General

These Terms are governed by the laws of the state in which The Vidar Group LLC is organized, without regard to conflict of laws rules, and disputes will be resolved in the state or federal courts located there. Neither party may assign these Terms without the other's consent, except in a merger or sale of substantially all assets. These Terms, with any order form, are the entire agreement on this subject. We may update these Terms with notice; continued use after the effective date of an update means you accept it.

16. Contact

The Vidar Group LLC
[email protected]